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Q
[ Other inquiries ]
Q : I want to use it overseas. Do you support foreign language services?
A
A : The currently supported languages are Korean, English, and Japanese. (Services for beauty shops are available in Korean, English, Japanese, and Vietnamese) If you want to provide services in a language other than Korean, please leave an inquiry at the customer center.
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Q
[ How to use ]
Q : I am playing a video on the mirror, but there is no sound!
A
A : If you cannot hear the sound, check if the sound option is turned on in the settings screen (click the settings icon at the bottom right of the main screen).
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Q
[ How to use ]
Q : The network connection is not working!
A
A : If the network connection is not working, please check whether the Wi-Fi connection is normal. The Wi-Fi settings window appears when you slide your finger down from the top of the screen, just like on your phone. Press and hold the fan-shaped Wi-Fi icon to confirm the Wi-Fi connection.
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Q
[ How to use ]
Q : I want to receive training on how to use the mirror!
A
A : If you want to learn how to use the mirror after installing it in the store, please contact 010-5710-3850 (direct number of the service team) to schedule the training. The service team staff will be scheduled for training according to the schedule, and you can also check the Mirroroid YouTube channel (https://www.youtube.com/channel/UCK7RQ6vK-krxkVjORKNc38A) for instructions on how to use it.
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Q
[ How to use ]
Q : Where can I find the product user manual?
A
A : Instructions on how to use Mirart Smart Mirror can be found on the Mirrorroid YouTube channel (https://www.youtube.com/channel/UCK7RQ6vK-krxkVjORKNc38A) or https://announce.mirrorroid.co.kr/home.
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Q
[ Purchase｜Installation ]
Q : How long is the free warranty period?
A
A : The product free warranty period is two years. However, in the case of product damage (mirror breakage, etc.) due to customer negligence, a separate fee may be charged.
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Q
[ Purchase｜Installation ]
Q : Is it possible to re-install the product after relocation?
A
A : The cost of moving and installing the product varies depending on the location and installation environment. For detailed relocation costs and schedule related inquiries, please contact us at 010-5710-3871 (direct number for the Sales Team).
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Q
[ Purchase｜Installation ]
Q : Where can I inquire about product installation and warranty?
A
A : For product installation and warranty inquiries, please contact 010-5710-3850 (Service Team direct number). For product purchase and installation inquiries, please fill out the installation/purchase inquiry form on the homepage (please add a link to the relevant part of the homepage here), and the person in charge will contact you after checking.
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Q
[ Purchase｜Installation ]
Q : What is the price of the product?
A
A : The price of the product varies depending on the specification and size. After checking the product you want on the product introduction page, please fill out the installation/purchase inquiry on the homepage (please add a link to the relevant part of the homepage here) or contact us at 010-5710-3871 (direct number for the Sales Team).
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Q
[ How to use ]
Q : How are product updates managed?
A
A : Please contact the customer center for updates.
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Q
[ Purchase｜Installation ]
Q : How can I purchase the product?
A
A : If you want to purchase the product, please leave a message for an equipment/purchase inquiry and we will contact you.
